Latrobe offers a full range of payment options.

Direct Debit Payments are automatically debited from your nominated banking account, MasterCard or VISA credit card. You can nominate a preferred date and frequency and qualify for a discount on your premium. View our Direct Debit Service Agreement or download, complete and return a Direct Debit Authority Form to: Latrobe Health Services, Reply Paid 41, Morwell VIC 3840.	Bpay Fast, easy and at any time of the day or night! All you need is to be registered for internet or phone banking with your financial institution.	Mastercard or VISA Contact Latrobe or register online to have your renewal accounts charged to your credit card.
Post Billpay Options to pay by internet, by phone anywhere in Australia at any time for the cost of a local call, or in person at any Australia Post office.	In Branch Contact us to find out where your nearest branch is located. Please note, payments by cash and cheque not accepted.

Flexible payment period options

Because we know that balancing the household budget can be tricky, we provide flexible payment options to suit individual circumstances.

We offer discounts for advance account payments as outlined below.

If your circumstances change, you can alter your payment period at any time by contacting us.

Direct debit service agreement

1. By completing the direct debit request form you authorise Latrobe to debit funds from your nominated account. You should refer to the direct debit request and this agreement for the terms of the agreement.
2. Latrobe Health Services (Latrobe) will debit only the account nominated in this direct debit request.
3. Latrobe will give written notice to you should it propose to vary the arrangements (including the amount drawn to ensure your premium obligations are met) of the direct debit request.
4. You may ask Latrobe to cancel, defer or alter the payment amount, due date or payment frequency by phoning 1300 362 144, online at latrobehealth.com.au or visiting any Latrobe branch at least 5 business days before the next direct debit date. However, if you wish to change the drawing account details, you may be asked to complete a new direct debit request form.
5. Some financial institution accounts do not facilitate direct debits and you must check with your financial institution to ensure the account you have nominated in the direct debit request enables direct debiting.
6. The direct debit will be made on the agreed due date nominated in the schedule. When the due date is a weekend, or a state or national public holiday, Latrobe will initiate the direct debit on the next business day. You may direct processing date inquiries to your financial institution.
7. You are responsible for ensuring that sufficient cleared funds are available at all due dates of the direct debit. If your financial institution returns an unpaid debit due to insufficient funds, Latrobe will apply an Outward Dishonour Fee to your account.
8. In the event that we are unable to withdraw full payment from your nominated account, we will contact you to notify you of the date and amount of the next direct debit that will be deducted from your account. After 2 failed attempts to debit your account we will remove you from the direct debit system. Please note that you will be responsible for paying any arrears that arise on your membership due to a direct debit not being deducted, for whatever reason. You should check your account statement to verify that the amounts debited from your account are correct.
9. If you wish to cancel this direct debit request, you must notify Latrobe in writing not less than 5 business days before the next scheduled direct debit. This request may also be directed to your financial institution.
10. Latrobe will assist you in the event of any disputed payment amount, and will endeavour to provide a response within 7 business days. Alternatively, you can raise the dispute with your financial institution directly.
11. Latrobe agrees to keep confidential all records and account details of this direct debit request unless authorised to release such information relating to a dispute or similar event where you have provided prior consent to do so or as required by law.

Refund Guidelines

• Where an application for refund has been received and approved, a refund will be processed within 14 days of the approval date.
• Premiums must be cleared by the financial institution prior to a refund being processed; a refund therefore will not be processed within 5 business days.
• Eligible refunds will normally be refunded using the original payment method and to the person who made the original payment.