Latrobe Health Services is an Australian-owned not-for-profit registered private health insurer with more than 100,000 members across Australia. We pride ourselves on providing quality cover for our members, and exceptional service when our members need us.
Founded in 1950, Latrobe Health was established by power industry workers to provide for the health care needs of residents in the Latrobe Valley, Victoria, and at the time focused on providing medical services such as hospitals and ambulances. Much has changed since 1950, with Latrobe Health now providing hospital and extras coverage for members Australia-wide. However, the spirit of our founders remains.
Latrobe Health is still a regionally focused and based private health insurer that exists to benefit and support its members and the communities in which they live.
We’re also proud to invest in our communities. In 1991 we established Maryvale Private Hospital, Gippsland’s only private acute medical and surgical hospital. Since its inception, Maryvale has cared for more than 44,000 patients in the Gippsland region. Today, it’s a key health hub contributing to education and clinical programs such as diabetic care, cancer services, palliative care, breast care and men’s health.
Our commitment to the regions also includes support for community medical clinics and sponsorship of programs aimed at improving access to health services for rural and regional communities.
We are the founding partner of Shane Warne Legacy, bringing free and accessible Shane Warne Legacy Health checks to Australians nation-wide. Find out more about our partnership here.
You’re in safe hands, Latrobe Health is proud to provide some of the best customer service in the industry and deliver 85% member satisfaction (compared to industry at 73%, according to IPSOS Healthcare in Australia Study 2023).
Member owned
Caring for our members is not just what we do it’s who we are. And it’s more than just a friendly voice on the other end of the phone or a smile when you come into our branches.
We belong to the Members Health Fund Alliance, an alliance of 27 health insurance funds that share the principle of putting members health before profits.
As a member-owned fund, we provide:
• Value for money products – hospital and extras covers to suit all circumstances at an affordable price;
• Great service – we care about you and your health and will do what it takes to give you the best member experience possible.
Our purpose
We enable our members and the community to take control of their heath, now and into the future.
Our values
Latrobe Health Services staff demonstrate behaviours consistent with The Latrobe Way, a behavioural code that ensures the organisation upholds its values:
- We display trust and respect always
- We focus on shared results
- We engage and empower
- We are accountable
- We create a positive work environment