Position objective

We’re looking for an enthusiastic person who is passionate about providing excellent customer service to every point of a members health journey. You will learn about the private health sector and why we are proud to work for a not for profit organisation which is focussed on providing quality products and services to our members and stakeholder- and gives back to the community!

In this full-time role, you will:

• Provide excellent customer service over the phone to members.
• Deliver exceptional service to existing and new customers.
• Learn and develop in an engaging and supportive environment, be empowered to take responsibility for own learning, development, and growth.
• Positively interact with our members through telephone, email, online chat, social media, and face to face
• Communicating complete and consistent advice to all members in relation to Latrobe’s products and services
• Undertake a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions.
• Accurately maintain and update membership records.
• Proactively engage in team activities to continually develop a practical understanding of overall business strategies and programs of work.

Register to attend an upcoming Member Experience Consultant Information Session.

• April 11th 12:30 pm
• May 1st 5:30 pm

Register Now

More information

Download position description here.

Questions about the role can be emailed to the People & Culture team via hireme@lhs.com.au.